At Aurora BPO LLC (hereinafter “Company,” “we,” “our,” or “us”), we take our ethical responsibilities and your privacy seriously by recognizing that your privacy is important. We have a strong commitment to providing excellent service to all our clients, customers, and visitors of this Website ([https://aurorabpollc.com](https://aurorabpollc.com)), including respecting your concerns about privacy.
This Privacy Policy discloses how we collect personal information, the types of personal information we receive and collect, our use of current and former consumer information, as well as the steps that we take to safeguard your information. If you use this site, you explicitly agree to the terms and conditions of the Privacy Policy in effect at the time of your use. Therefore, in compliance with industry standards and regulations enforced typically by Federal and State Governments, we abide by the following Privacy Policy.
Browsing Our Website
This website does not collect personally identifiable information from your computer when you browse this website and request pages from our servers. This means that, unless you voluntarily and knowingly provide us with personally identifiable information, we will not know your name, your email address, or any other personally identifiable information.
Company’s servers automatically record non-personally identifiable information when you visit our website or use some of our products. When you request a page from our website, our servers log the information provided in the HTTP request header including the IP number, the date and time of the request, the URL of your request, the language used, the browser type, and any other information provided in the HTTP header. We collect the HTTP request header information in order to make our website function correctly and provide you with the functionality you see on this website. We also use this information to better understand how visitors use our website and how we can better tune it, its contents, and functionality to meet your needs.
Information Collected
When we need to collect personally identifiable information from you to execute the requested transaction or provide you with a particular Business Process Outsourcing (BPO) service, we will ask you to voluntarily supply us with the information we need. We will ask you for information such as, but not limited to: name, business address, telephone number, email address, and company details to process your submission.
In addition, when you provide contact details for transaction requests such as scheduling a consultation or requesting a proposal, we will use the contact information to keep you updated about future offers or promotions unless you opt-out online or otherwise notify us.
This information may be collected from, but not limited to, the following sources:
- Our communications with you, including information obtained when you register for a Company service or otherwise volunteer information.
- Your transactions with us, our affiliates, or others.
- Outside companies or partners to evaluate business terms and requirements.
- Publicly available sources.
Aside from the ways mentioned above, we sometimes use your personally identifiable information in other ways, including sending you promotional materials and sharing your information with third parties so that these third parties can send you promotional materials. (By “promotional materials,” we mean communications that directly promote the use of Websites, or the purchase of products or services). However, you may “opt-out” of certain uses of your personal information.
Information Collection via KYC and Onboarding
The following information is collected from clients via KYC forms, service agreements, and onboarding procedures:
- Personal/Business Info: Name, company name, address, email address, phone number.
- Interconnect & Communication Details: Technical Data, IP addresses, Interconnect SIP Trunk details, customer contact interactions, and website interaction data.
- Call Data Records (CDRs): Call Detail Records (CDRs) generated during telecommunication and BPO operations, stored and backed up according to standard industry backup procedures.
Purpose of Data Collection
Aurora BPO LLC collects and processes data for the following purposes:
- Providing and maintaining BPO, customer support, lead generation, and voice services.
- Processing billing, invoicing, and financial transactions.
- Technical support, fault-finding, network management, and service quality assurance.
- Security, fraud prevention, network protection, and compliance with legal/regulatory obligations.
- Honoring your right to object to processing, withdraw consent, or request data portability.
How Company Uses Personally Identifiable Information
We may disclose a consumer’s personally identifiable information in order to effect or carry out any transaction that you have requested of us or as necessary to complete our contractual obligations with you. The personal information collected on this site and by third parties will be used to operate the site and to provide the services or products or carry out the transactions you have requested or authorized.
We reserve the right to share, sell, rent, or otherwise transfer/disclose your personal information to third parties for any purpose in our sole discretion in accordance with applicable laws. We prohibit the sale or transfer of personal information to non-affiliated entities for their use without giving you the opportunity to opt-out. We may share your personally identifiable information with affiliated companies that are directly or indirectly controlled by, or under common control of Company. We may send personally identifiable information about you to non-affiliated companies that are not directly or indirectly controlled by, or under common control of, Company.
We may use this personally identifiable information for auditing, research, and analysis to operate and improve Company’s technologies and services. We may change or broaden the use of your personal information at any time. We may use your personal information to provide customized content, promotional offers to individuals by means of email advertising, telephone marketing, direct mail marketing, banner advertising, and other possible uses.
Company may also share aggregated information that does not identify you, the consumer, with outside companies. “Aggregated Information” refers to information the Company gathers by aggregating non-personally identifiable information to provide summaries of use of the website. The aggregated information is used to show usage patterns and to do such things as negotiate with vendors of internet services. Such Information is not linked to the consumer’s personal information.
Your Choices / Opt-Out
We offer you choices when we ask for personal information, whenever reasonably possible. We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes when we ask for this information. For example, if you purchase a service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order/signup forms.
You may decline to provide personal information to us and/or refuse cookies in your browser, although some of our features or services may not function properly as a result.
If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication, or by emailing or calling us per the information contained on our contact page.
By providing information to Company, you are consenting to the collection, use, and disclosure of such personal information in the manner described in this privacy policy. We provide you the opportunity to withdraw your consent when such information is collected or at any later time by contacting us.
Such consent may be withdrawn by calling our support phone numbers or by emailing our customer service department at: aurorabpollp@gmail.com.
Service Providers
We require the use of outside companies and third parties to provide certain services including clerical, information processing, cloud hosting, and telecommunication carrier services. When you sign up for our services, we will share only as much information as is necessary for the provision of those services. We require that all third parties hired by Company comply with our Privacy Policy in order to keep your information safe and secure.
These third parties are prohibited from using or sharing your personally identifiable information for any purpose other than the job they were hired to do or in compliance with their own privacy requirements once you become a customer of theirs.
Securing the Transmission and Storage of Information
The security of your personal information is extremely important to us. We employ generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. We maintain physical safeguards, such as secure areas in buildings; electronic safeguards, such as passwords and encryption; and procedural safeguards, such as customer authentication procedures to prevent ID theft.
Company processes personal information on secure servers. Access to information about you is restricted to authorized employees obtaining the information for business purposes.
Our site uses SSL (Secure Sockets Layer) security technology to encrypt information you provide to us through the site when entering sensitive information on our registration or order forms. This ensures that your information is encrypted as it travels over the Internet. SSL is an industry-standard protocol for encryption over the internet.
After information reaches Company, it is stored on a secure server that resides behind firewalls designed to block unauthorized access from outside of Company. You can help to maintain the security of your online transactions by not sharing your personal information or password with anyone. Remember, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about the security on our Website, please feel free to e-mail us.
Log Files
As is true of most Websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and click stream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site, and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information.
Cookies
We use cookies and other technologies on this site to enhance your online experience and to learn about how you use our services in order to improve the quality of the services we offer.
A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.
We use session ID cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. We can, at your option, set a persistent cookie to store your credentials so you don’t have to enter them more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.
If you reject cookies, you may still use our site, but your ability to use some areas or features of our site may be limited.
Clear GIFs (Web Beacons)
We employ a software technology called clear gifs (a.k.a. Web Beacons), that helps us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information.
We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and marketing campaigns. If you would like to opt-out of these emails, please see “Choice and Opt-Out.”
Third Party Advertisers & Links to Other Sites
This Website may contain links to other sites such as our affiliates as well as third parties which are not owned or controlled by us. Please be aware that this privacy policy only addresses Company’s use and disclosure of your information collected on this site.
While we try to link only to sites that share our standards and respect for privacy, we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the applicable privacy policies of each and every Website that collects personally identifiable information.
Access to Personally Identifiable Information
We will make good faith efforts to provide you access to your personal information upon request. If your personally identifiable information changes, or if you no longer desire our product or service, you may correct, update, delete, or deactivate it by contacting our Customer Support by email or telephone using the contact details listed below.
Children’s Privacy
Consistent with the Federal Children’s Online Privacy Protection Act (COPPA), we will never knowingly request or collect personally identifiable information from anyone under the age of 13 without requesting parental consent.
Legal Disclaimer
We reserve the right to disclose your personally identifiable information, as required, to comply with the law, applicable regulations, governmental requests, judicial proceedings, court orders, or subpoenas, to enforce our agreements, or to protect our rights, property, or safety or the rights, property, or safety of our users or others.
Business Transitions
In the event Aurora BPO LLC goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via e-mail and/or a prominent notice on our Website of any such change in ownership or control of your personal information.
Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time. The provisions contained in this Privacy Policy supersede all previous notices or policies regarding our privacy practices with respect to this site. Any and all changes will be posted directly to this Privacy Policy page.
Upon any material changes to the Privacy Policy, we will post those changes to this Privacy Policy, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
Contact Us
If you have any questions, comments, complaints, or suggestions regarding our Privacy Policy or our website, please contact us at:
- Company Name: Aurora BPO LLC
- Website: https://aurorabpollc.com
- Email: aurorabpollp@gmail.com
- Phone (US): +1 (571) 455-1934
- Phone (PK): +92 304 8944694